The ProClean Customer Portal is an additional digital service provided to business customers of ProClean at no separate charge and subject to availability. Expert Insight may modify, restrict or discontinue the content, functionality or availability of the Portal. Continuous or error-free availability is not guaranteed.
Use of the Portal and the information made available through it is at the user’s own responsibility. To the extent permitted by applicable law, the liability of Expert Insight is limited in accordance with the applicable Terms of Sale and Delivery.
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Full Service Notice
The ProClean Customer Portal is an additional digital service for business customers purchasing or otherwise obtaining ProClean test materials and/or related services from Expert Insight. The Portal is provided at no separate charge as an additional service and, unless expressly agreed otherwise in writing, does not constitute a separately contracted digital service or a Service Level Agreement (SLA).
The information, measurement data, reports, analyses and other results made available through the Portal are intended to support the evaluation and documentation of test and process data. Such information does not replace an independent professional or technical assessment or advice unless expressly agreed otherwise.
The customer is responsible for the proper and careful use of the Portal and the information made available through it, as well as for safeguarding its access credentials. Access credentials may only be made available to authorised persons within the customer’s organisation. The customer must inform Expert Insight without undue delay if loss, misuse or unauthorised access is suspected.
Expert Insight will use reasonable efforts to provide the Customer Portal in a reliable and secure manner. Unless expressly agreed otherwise in writing, no warranty or guarantee is given regarding any particular level of availability, uninterrupted access, error-free operation, permanent data storage or continued availability of previously provided data.
Expert Insight may temporarily restrict or suspend access to or operation of the Portal, including for maintenance, technical failures, security measures or other technical or operational reasons. Expert Insight also reserves the right to modify, extend or restrict the content, functionality or availability of the Portal, or to discontinue the additional service in whole or in part.
To the extent permitted by applicable law, Expert Insight shall not be liable for any loss or damage arising from the temporary unavailability or malfunction of the Portal, improper use or use for purposes other than those intended, unauthorised access resulting from insufficiently protected access credentials, or the use of information provided through the Portal for purposes other than those for which it was provided.
The supply of ProClean products and services and the related use of the Customer Portal are subject to the applicable Terms of Sale and Delivery of Expert Insight B.V. The provisions contained therein, including those relating to liability and limitations of liability, remain fully applicable. In the event of any conflict between this Service Notice and the applicable Terms of Sale and Delivery, the Terms of Sale and Delivery shall prevail.
Nothing in this Service Notice excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
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